If you have pet insurance, typically, you can choose between two methods when claiming on your pet's vet bills. This document will provide you with details about these options. Should you have any queries, please feel free to contact our customer experience team on 0208 124 3305 or email us at fulham@pickles.co

Method One, the standard claim:

The easiest and most cost-effective way is direct reimbursement from your insurance company. This involves you paying Pickles in full, on the day of the procedure during the discharge process. Once payment is made, you can then file a claim with your insurance company and your insurer will reach out to you and us to make sure the reimbursement is made as quickly as possible.

Method Two, the direct claim (fees apply):

With a direct claim, your insurance company directly settles the payment with Pickles. This approach can only be done if a pre-authorisation form (from your insurance company) has been filled out and approved by your insurance before the procedure is carried out. Pre-authorisations are often quick but can take up to a week, so please discuss this with the vet as soon as possible if you would like to proceed. Proof of this approval must be submitted to us before the procedure.

On the procedure day, you are required to pay a £50 direct claim fee along with your excess and any co-payment that may apply to your policy. We charge this fee to cover the time it takes for Pickles to receive payment from the Insurance company, which can be considerably longer than a payment to you as a customer. If you opt for this method, please coordinate with the Pickles team. We can handle the submission of the pre-authorisation form on your behalf and notify you once it is approved.