Introduction
You may have received an email from us and/or Stripe requesting you to update your card details. We understand that receiving such emails can be concerning, so we've prepared this article to explain why this happens and what steps you should take.
Why You're Receiving These Emails
Expiring or Expired Card
Card Expiry: If your credit or debit card on file is nearing its expiry date or has already expired, we won't be able to process future payments.
Payment Failures: Recent attempts to charge your card may have failed due to outdated information or insufficient funds.
Payment Processing with Stripe
Our Payment Processor: We use Stripe, a secure and reputable payment processing service, to handle all transactions.(PCI Level 1 Service Provider)
Security Updates: Occasionally, Stripe updates its security protocols, requiring customers to re-verify or update their payment information.
Verifying the Legitimacy of the Emails
Signs of a Genuine Email
Sender's Email Address: Emails from us will come from an official company email ending with
@pickles.co.Stripe Emails: Legitimate emails from Stripe will be sent from
@stripe.com.Personalisation: Authentic emails will address you by your name and may include partial details about your account (e.g., the last four digits of your card).
Avoiding Phishing Scams
Check for Typos and Errors: Be cautious of emails with spelling mistakes or unusual formatting.
Never Share Sensitive Information via Email: We will never ask for your full card number or password through email.
What You Should Do
Updating Your Card Details
Log In Securely: Visit our official website and log into your account directly. Do not click on links within the email unless you are certain they are legitimate.
Navigate to Payment Settings: Go to the "Account Settings" or "Billing" section.
Update Information: Enter your new card details and ensure all information is accurate.
Save Changes: Confirm the updates to ensure your future transactions proceed smoothly.
Contacting Support
If Unsure, Reach Out: If you're uncertain about the email's legitimacy, please contact our customer support before taking any action.
Report Suspicious Emails: Forward any questionable emails to help@pickles.co so we can verify them for you.
We're Here to Help
Your security is our top priority. If you have any questions or need assistance updating your card details, please don't hesitate to contact us:
Email: help@pickles.co
Phone: 020 8124 3305
Live Chat: Available on our website during business hours.